Refund Policy

At Electina WorkWear, we want you to be satisfied with your purchase. This Refund Policy explains when refunds, returns, and exchanges may be available for products purchased through our website.

1. Eligibility for Returns

Products may be eligible for return or exchange if they are:

• Defective or damaged when received.

• Incorrectly supplied compared with the order placed.

• Significantly different from the product description.

Items must generally be returned in their original condition, unworn, unwashed, and with original tags and packaging where applicable.

2. Return Period

Return or exchange requests should be submitted within [7 days] of receiving your order.

Requests made after this period may not be accepted unless required by applicable law or otherwise approved by Electina WorkWear.

3. Items That Cannot Be Returned

For hygiene and product-safety reasons, certain products may not be eligible for return once worn or used.

Customized or personalized products, including uniforms that have been specifically altered, embroidered, branded, or produced according to a customer's specifications, may also be non-refundable unless they are defective or incorrectly supplied.

4. Wrong or Defective Items

If you receive:

• The wrong product

• The wrong size due to an Electina WorkWear fulfillment error

• A defective product

• A damaged product

please contact us as soon as possible with your order details and photographs showing the issue.

We will assess the issue and, where appropriate, arrange a replacement, exchange, or refund.

5. Change of Mind

If you change your mind after purchasing an item, returns or exchanges may be accepted at Electina WorkWear's discretion, provided the product is unused, unworn, and in its original condition.

The customer may be responsible for applicable return delivery costs.

6. Exchanges

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund where appropriate.

Differences in product price may need to be settled before an exchange is completed.

7. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed using the original payment method where practical.

The time taken for the funds to appear in your account may depend on the payment provider or financial institution.

8. Delivery Charges

Original delivery charges may not be refundable for change-of-mind returns.

Where the return is due to an error by Electina WorkWear or a confirmed defective product, we will determine the appropriate treatment of delivery and return costs.

9. Bulk and Customized Orders

Special terms may apply to bulk, corporate, customized, embroidered, branded, or made-to-order uniforms.

Because these products may be produced specifically for a customer, they may not be eligible for cancellation, return, or refund once production has commenced, except where the product is defective or does not conform to the agreed specifications.

10. How to Request a Refund or Return

To request a return, exchange, or refund, contact us with:

• Your full name

• Order number

• Product name

• Reason for the request

• Photographs where relevant

Email: info@electinaworkwears.com

Our team will provide instructions on the next steps.

11. Refunds for Cancelled Orders

If an order is cancelled before it has been processed or dispatched and the cancellation is accepted, an applicable refund may be issued.

Orders that have already been customized, produced, or dispatched may be subject to different cancellation conditions.

12. Policy Changes

Electina WorkWear may update this Refund Policy from time to time. The latest version will be published on this page with the updated date.