Terms & Conditions

Welcome to the Electina WorkWear website. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Electina WorkWear

Electina WorkWear provides professional staff uniforms, nurses' uniforms, scrubs, dresses, and other workwear products to customers in Kenya and, where available, other locations.

2. Use of Our Website

You agree to use this website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, or commercially exploit our website content without permission.
Provide false or misleading information when placing an order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and specifications displayed on our website are accurate.

However, slight differences may occur between product images and the actual product due to:

Screen and display settings
Photography and lighting
Manufacturing variations
Fabric batches

We reserve the right to correct errors, update product information, or discontinue products without prior notice.

4. Prices

All product prices displayed on the website are in Kenyan Shillings (KES) unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that has already been confirmed and paid for, except where an obvious pricing error has occurred.

Any applicable delivery charges will be communicated or displayed separately.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once Electina WorkWear has confirmed the order and, where applicable, received successful payment.

We reserve the right to decline or cancel an order where:

A product is unavailable.
There is an obvious pricing or product information error.
Payment cannot be successfully verified.
We suspect fraudulent or unauthorized activity.
Delivery cannot reasonably be completed.

If we cancel a paid order, we will arrange an appropriate refund for the amount paid for the cancelled order.

6. Payment

Payment must be completed through the payment methods made available on our website or otherwise communicated by Electina WorkWear.

You are responsible for providing accurate payment and billing information.

Orders may not be dispatched until payment has been successfully confirmed.

7. Delivery

We deliver orders according to the delivery arrangements described in our Shipping Policy.

Delivery times are estimates and may vary depending on location, courier availability, product availability, public holidays, weather, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

8. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Products may be subject to specific conditions regarding their eligibility for return or exchange, particularly customized, altered, or specially produced items.

Customers should inspect their products upon delivery and contact us promptly if there is a problem with an order.

9. Product Availability

We aim to maintain accurate stock information on our website. However, inventory may occasionally change before an order is processed.

If a product becomes unavailable after you place an order, we may contact you to discuss an alternative, revised delivery arrangement, or refund where appropriate.

10. Intellectual Property

All content on the Electina WorkWear website, including:

Logos
Brand names
Product photographs
Graphics
Text
Website design
Product descriptions

is owned by or licensed to Electina WorkWear unless otherwise stated.

You may not reproduce, modify, distribute, or commercially use our content without prior written permission.

11. User Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You should notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

12. Promotions and Discounts

Promotional offers, discounts, and special prices may be subject to additional terms.

Unless otherwise stated, promotions:

Cannot be exchanged for cash.
May have specific validity periods.
May be limited to selected products.
May not be combined with other promotions.

We reserve the right to modify or withdraw promotions where permitted.

13. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, hosting providers, analytics services, or other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, Electina WorkWear will not be responsible for losses caused by circumstances beyond our reasonable control, including courier delays, network failures, system interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of Kenya.

Any disputes arising from the use of this website or the purchase of our products shall be handled in accordance with applicable Kenyan law.