Shipping Policy
At Electina WorkWear, we aim to make sure your order reaches you safely, conveniently, and on time. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful confirmation of payment.
Orders are generally prepared for dispatch within [1–2 business days]. Processing times may vary depending on product availability, order volume, customization, or other circumstances.
For customized or bulk uniform orders, additional processing time may apply.
2. Delivery within Kenya
We deliver orders across Kenya using reliable courier and delivery services.
Estimated delivery times are:
- Nairobi: [1–2 business days]
- Major towns and cities: [2–4 business days]
- Other areas: [3–7 business days]
Delivery times are estimates and may be affected by courier schedules, weather, public holidays, or circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery location
- Order size and weight
- Delivery method
- Courier charges
The applicable delivery fee will be communicated or displayed during checkout before you complete your order.
4. Order Tracking
Where tracking is available, we may provide you with tracking information once your order has been dispatched.
You can use the tracking information provided by the courier to monitor your delivery.
5. Delivery Address
Customers are responsible for providing accurate delivery information when placing an order.
Please ensure that your:
- Name
- Phone number
- Delivery location
- Building, business, or landmark details
are correct.
Electina WorkWear cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.
6. Failed Deliveries
If a courier is unable to deliver your order because the recipient is unavailable or the provided delivery information is incorrect, additional delivery charges may apply for another delivery attempt.
Our team may contact you using the phone number provided with your order to arrange delivery.
7. Delayed or Lost Orders
While we work with trusted delivery partners, delays can occasionally occur.
If your order has not arrived within the expected delivery period, please contact us so that we can follow up with the relevant courier.
If an order is confirmed as lost during transit, we will work with the courier to determine the appropriate resolution.
8. Damaged Packages
Please inspect your package when you receive it.
If your package appears significantly damaged, contact Electina WorkWear as soon as possible and provide photographs of the package and products where applicable.
This will help us investigate the issue with the delivery provider.
9. Bulk and Corporate Orders
Large corporate, institutional, or customized uniform orders may have different production and delivery timelines.
For bulk orders, we will provide an estimated completion and delivery timeline before or during order confirmation.
10. International Shipping
Our standard delivery service is currently focused on Kenya.
If you require delivery outside Kenya, please contact us before placing your order so we can confirm whether international delivery is available and provide the applicable shipping charges and estimated delivery time.